In the meantime, we wish you all the best and safe travels! Cordially, Syed E. Thank you again for your detailed review and we hope you will give us another opportunity to serve properly and regain your trust and confidence. As part of our service culture, we like to walk our guests to the elevators (as opposed to pointing) and we help them secure tickets to shows or whatever they need and never hand them the phone and ask them to "do it yourself." Again, I apologize that we dropped the proverbial ball but we will learn from your comments and strive to get better. The very essence of the Indigo Branded hotels is that we must go above and beyond to assist our guests as we welcome them to our hotels. I have also taken the time to review your candid comments about the front desk agents with James Pontrelli, our front office manager. Please rest assured that cleanliness has been, and will continue to remain, our highest priority, but I also know that a single infraction can leave a poor impression for the customer, and for that, I sincerely apologize to you. This is most unfortunate and I have shared your comment with our executive housekeeper and the team, and we are retraining our associates. There is absolutely no question that if a linen item was dropped on the floor, it should never have been included with the stack of clean towels. Featuring 3-star accommodation, Hotel Indigo Naperville Riverwalk, an IHG Hotel is situated in Naperville, 47 km from United Center and 50 km from Union Station. At the very outset, I wish to apologize for the towel incident with our housekeeping department. They have a few glitches to work out otherwise it is a great hotel.ĭear Guest - Thank you very much for your detailed feedback from your recent stay at our hotel. They should have at least 'offered' to call for me. no concierge desk-had questions and went to front desk and instead of calling somewhere for me to check on tickets for a show they handed me the phone number. Made me question how clean the ones were she brought back and the ones in our bathroom. Window curtain in room was off the track and let light in our room early -Housekeeping brought us towels as requested and when the girl brought the first set (they were the wrong size so she left to get the right ones) she dropped one on the floor and then added it to stack of clean towels. I found this out because our room keys didn't work and had to go back to check in. The first set we got on took us to our room # but not our actual room because there are duplicate room numbers in another tower. Pros-Walking distance to shopping and a lot of restaurants -Clean room and decor -Short drive to Premium Outlets Cons-They aren't very clear about the 2 elevators. The barbecue was excellent.Stayed here with my college daughter for a shopping trip. If you do, the server will bring them out to you. Don't forget to grab your plastic wear, which is north of the soft drink dispenser. The walls were covered with pictures of old time barbecue places. The place had a steady stream of customers through lunch. You have your choice of 3 sauces at the table - sweet, spicy, and Carolina, and a big roll of paper towels. They have soft drinks and some alcohol - I had a Sam Adams Boston Lager.įor lunch, I had their pulled pork sandwich, in which you get hush puppies and another side - I selected their baked beans, although they had a bunch of other sides. Prices aren't bad - I'd call them Naperville typical. You order at the counter, and they give you a number. We dropped in for lunch with a family member - both of us driving a bit of a distance.įirst off, counter service. While we already had dinner reservations, we made a plan to come back for lunch a few days. We were walking by on our way to the Naperville Running Company, which is my go-to place for running shoes, and caught a whiff of this place. Restaurants for Special Occasions in Naperville.Restaurants for Group Dining in Naperville.Food Delivery Restaurants in Naperville Restaurants and Cafs SixtyFour - Wine Bar & Kitchen SixtyFour - Reserve Room Plank Bar & Kitchen Santo Cielo Quiubo Quibibo Blue Sushi Sake Grill.Steakhouses for Large Groups in Naperville.At lunch and dinners at the hotel restaurant- reasonable prices and tasty dishes. Japanese Restaurants for Families in Naperville 3 Best Value of 5 Naperville Hotels with Restaurants.American Restaurants for Special Occasions in Naperville.Hilton Grand Vacations Club on the Las Vegas Strip.Barcelo Bavaro Palace All Inclusive Resort.
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